"I am writing to say a big thank you for the excellent work you did for us recently on
our customer satisfaction survey. As a company, we found both the quality of work
and your level of customer service exemplary. Our organisation prides itself on its
customer-focused attitude; therefore we were very pleased that we had found a
research organisation that has the same attitude to business.
In addition to your valuable contribution on the concept and practical execution of the
research, we found the customer insight you provided us with very important for the
continued improvement of our products and services. We were very pleased that our
performance overall exceeded industry standards but at the same time have taken
your recommendations into account and are already putting detailed plans to
strengthen certain areas of our business.
I have no doubt that we will be using your expertise for other research in the near
future. In the mean time I would have no reservation in recommending you and your
company to any organisation requiring similar services."
- Paul Butcher,
Sales Director, Instarmac Group Plc
"Many thanks for the recent Customer Research project that you assisted us with. This work was something new for us and your helpful and understanding advice really helped us to have confidence in both the process and the approach.
The questions, structure and scope of the interviews really helped us to get a much greater understanding of the issues that are really important to our clients. The results have helped to both confirm our approach in many areas but also to flag up areas where we can and should do better.
One of the things that we were especially impressed with was the management of the project and the timely communication; the work was well and realistically scheduled and we were kept clearly informed of progress at all stages. When the report was delivered it was well set out, logical in the presentation of its findings with clear and excellently thought out recommendations, which we have simply been able to translate into a clear, concise action plan. We have now circulated the report and the action plan to all the staff, which again has resulted in some excellent feedback. One staff member commented that "this was the clearest and best document that he had seen on how the company can progress and improve its services going forward".
We very much look forward to working with you again in the future."
- John Lockhart, Chairman, Lockhart Garratt Ltd
"I have worked with Intelligent Insight on a recent research project and have been delighted with the quality of service that I have received. The support in establishing the right questions to get the kind of responses we were looking for was really helpful. The research and its report were delivered to me on time, were summarised very well and in an easy to digest format. The presentation format has also saved me a lot of time. I am very much looking forward to working together again in the future."
- Nicola Milbank, Account Director, Euro RSCG Riley
"Thank you for the customer satisfaction survey you recently completed for us. This is the first time we have used an independent company to ask our customers what they think of us and the responses they gave have been enlightening. Not only have we got lots of ‘good news’ stories that we can use in our marketing, but the research also showed us that there are a few areas where we can make changes that will benefit our customers.
We’ve worked the action plan you provided us with into our business strategy for the next 12 months – so now the whole company not only knows what we’re going to focus on, but also why we’re doing it! We look forward to hearing from our customers as we implement these changes, and feel confident that they will have a positive impact on our business.
Thank you again for doing such an excellent job. I look forward to working with you again soon."
- Sue Younghusband, Marketing Manager, Axis Shield
"Thank you for your help with optimising my website. My website is getting more hits, I'm selling parts all over the UK, and I've even had some orders from overseas!"
- Keith Norris, B. B. Motors
"Intelligent Insight has carried out several market research studies amongst both learners and employers. Not only did this reduce the burden on our time, but it ensured the research was conducted to a standard that would not have been possible using the resource & skills we have at Crystal Training. The direction given has helped the business to make changes that have improved retention and increased satisfaction amongst learners and employers, and the studies were identified as good practice that contributed to Crystal gaining a Grade 1 for Quality in 2005."
- Mandy Lippett, Director, Crystal Training
"Intelligent Insight recently worked with us to produce a financial modelling tool. This now enables us to demonstrate the return on investment potential for a new service we are offering. The output was excellent and our very tight deadline was met. I would not hesitate in recommending them to anyone requiring this type of work."
- Matt Snare, Head of Channel Sales, People Value
"I have now read carefully your comments and implemented all of them into the Survey for 2007. I just wanted to say how worthwhile the exercise has been and your comments have certainly helped me to focus on what we are trying to achieve so once again, thanks. I would certainly recommend you to others needing a similar service."
- Linda Freer, Director, Resort Solutions
"Intelligent Insight has provided a number of research-based services to JEM over the past 3 years, including customer satisfaction measurement, website optimisation and mystery shopping. Selecting the right market research agency was an extremely difficult task, particularly as our reputation would be on the line if the service provided was not consistent with our own high degree of professionalism. Thankfully we have always been delighted with the level of service & professionalism received, and as a consequence of always going 'the extra mile' we now consider Intelligent Insight to be one of our strategic partners. Based on our experiences I have no hesitation in recommending them to anyone who requires services in market research."
- Jane Evans, Director, JEM Sales & Marketing
"Having worked with Intelligent Insight over the last 3 years I have been continuously impressed by the high level of lateral thinking & attention to detail. I have no hesitation in recommending their services, as I feel certain they will deliver measurable value to any client that is fortunate enough to discover them and wise enough to hire them."
- David Lilley, Director, RCI Europe
"Juliet proved to be a highly talented person with both creative flair and numerical skills. She is a highly skilled researcher able to draw together information, insights, ideas and cooperation from diverse sources and people. A delight to work with."
- Sue Elms, Executive Vice President Global Media Practice, Millward Brown
Contact Intelligent Insight.
